Main menu freezes and causes stuttering

  • Hello,

    I already contacted Rare support, but so far they couldn't help me. So maybe another one of you had this issue and was able to solve it:

    When I start the game I get logged in and the intro starts to play and when I press ESC to skip it (or wait), when in german "Crewbuch wird durchsucht" or whatever this is in english is shown the whole game freezes , game sounds start lagging, I can't talk with my mates on Teamspeak or discord and I can't hear them (like package loss), the whole PC freezes and I cant even exit the game without hard resetting my PC.
    So, interesting workaround is, when I press ESC in the intro and then open windows explorer quickly, so the game minimizes to the background, the menu opens as intended without any stuttering and without freezes after I ALT-TAB back into the game a few seconds later.
    And the issue must be account dependent, cause when I change to a family shared account all works fine.

    Has anyone had the same issue and solved it somehow?

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  • Hi, exact same issue here.
    Contacted support, sent them logs and they closed my ticket without answer.
    Today's update didn't fix the issue either.

    And it seems like we are not alone :
    https://www.seaofthieves.com/forum/post/1198200
    https://www.seaofthieves.com/forum/post/1160604
    https://www.seaofthieves.com/forum/post/1158019

  • I did have the same issue a while back as well as a few of my crewmates and support was able to do something to our accounts that fixed it. Something about hooks. I assume it is some dmc authentication hang up. Here is the last response I got when the issue was fixed. Hope it helps.

    "It appeared that you had some connections to the game that were hanging and not letting you start a new game. I have cleared those down for you, and you should now be ok to try again. If not, just reply back to this ticket and it will re-open for you."

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