Hi I bought this game at an unknown time frame in the past, but now later wanting to replay the game after some friends purchased it for the first time. My game is gone from my xbox console on my windows 10 PC. Was wondering if I am missing some kind of sync method or whatever. Not really interested in rebuying the game because I have already explored this game for a long time, I just wanted to be with my friends when they did for the first time. Looking for help ASAP.
my game is deleted and it wants me to rebuy the game PC - Xbox Console app
@snackiepackie I just looked into your XBox profile, and it seems you played SoT with another account, because you have no achievement unlocked neither it says you played the game...(I hope this sentence is ok, correct me if it's wrong)
What other accounts do you have?@burnbacon sagte in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
Possible you played thinking you paid and only played using game pass. And it might of been taken off?
Idk I don’t use game pass
But then it would still show up in his achievement list...but it's not there, so he probably used another account
@snackiepackie sagte in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
So I have two xbox accounts and I checked both of them. Nether have any achievements listed but I 100% played this game and payed for this. Starting to think the game was removed from my account and I have no way to prove it.
You can't delete games from your achievement list if you unlocked just a single one of it...are you sure, you don't have more than these 2 accounts?
I have checked every Xbox account liked to my emails and none of these accounts have my Sea of Thieves Copy. I am going to have a friend who played with me back then check on his game to see if he still have it. I will update when I get that info but currently I am pretty bummed something like this has happen.
So I have the email connected to this account of the game code from Microsoft in a email. A friend bought the game and then gifted it to me. So with this proof I have a code that now says it is invalid. I wish the sea of thieves dev team could comment here so i can share them the code for my copy of the game.
@snackiepackie sagte in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
So I have the email connected to this account of the game code from Microsoft in a email. A friend bought the game and then gifted it to me. So with this proof I have a code that now says it is invalid. I wish the sea of thieves dev team could comment here so i can share them the code for my copy of the game.
Raise a support ticket to contact the team...dev team won't comment here
If you don't know how:
-top menu
-support
-status
-contact supportIt asks you to login again, after logging in repeat those things, now you can write to support (I know it's a bit complicated)
@snackiepackie another question, how long did you play SoT? Because it really IS NOT POSSIBLE to delete achievements on your profile...so it has to be another account
@snackiepackie i have a feeling you will need microsoft support not sot support, since they are the ones that keep track of your xbl game library
@callmebackdraft sagte in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
@snackiepackie i have a feeling you will need microsoft support not sot support, since they are the ones that keep track of your xbl game library
You might be right...but still, if it isn't in the achievement list, it's probably the wrong account
There's only one way I can think they would remove that code and invalidate it. Now I'm not saying that this happened but if it was purchased grey market and stolen, I see them possibly removing it. This DOES happen. But if it is a valid key and valid account you should have achievement progress to prove you've played the game on the account.
I'm with other posters and that you have it on another account instead.
Yeah I am very upset about it, a friend bought it for me because my family is very poor. Not sure if I will ever be able to play this game again. If support would connect with me I happy to share this game code. It was bought legit my buddy confirmed through his purchase history he bought the game 2 times, 1 for himself 1 for me but no game exists now.
@snackiepackie said in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
Yeah I am very upset about it, a friend bought it for me because my family is very poor. Not sure if I will ever be able to play this game again. If support would connect with me I happy to share this game code. It was bought legit my buddy confirmed through his purchase history he bought the game 2 times, 1 for himself 1 for me but no game exists now.
That's the second time you're asking support to contact you - I don't think that's going to happen - you yourself should contact support.
A couple of posts above @schwammlgott has posted instructions on how to.
@snackiepackie said in my game is deleted and it wants me to rebuy the game PC - Xbox Console app:
I didn't mean on this post Lem0n Curry, I had already put in with microsoft support and hadn't heard anything. Just waiting for that now since it doesn't seem the forum is interacted with.
All right then, just didn't want you to wait in vain.
Good luck with support.
they honestly just got back to me this morning. So I guess the code I have was used like I thought because I used it lol. But it was used on an account that none of my Emails match too, and they wont give me any information on the account " not even gamer tag " which is public info, to even help me deduce what account it could possible be on. At this point I am having a friend log onto his account where we are only friends with each other " adult gamers " and he will tell me what account he is friended too. The account Snackiepackie I am on now has him as a friend so the likely hood of there being a rogue account I made seems slim but ill post an update for whoever is invested in this saga. Only possible way I can think of this getting messed up is maybe there was no account made at all and the game was just downloaded to my computer from the microsoft store and not connect to any Xbox account, then again how would I play with anyone in the past or that not even being possible, who knows it was in 2019.
@snackiepackie people often forget to clean out their screenshots. Do you have any from when you played that may have your gamertag in them?