REFUND PS5 Players

  • since a majority of PS5 players can’t play this game for more than 2 mins at a time, you should just refund everyone who bought it and just remove it from ps5. It worked on xbox and pc but You guys tried on ps5 and failed miserably. I definitely want a refund for a game I can’t even play. It’s more frustrating than fun. Just look at other threads abouut ps5 players complaining about disconnect issues. You guys are working on adding new stuff to store but who’s going to buy them when they can’t even play the game?

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  • @captgumby Ahoy matey!

    This is an odd one, the majority (if not all) PlayStation players I know are all sailing fine.

    Have you tried reaching out to our Player Support team to report your issue?

    Also, if you need to discuss a refund/return you need to return to your point of sale to get a refund. So if you bought it from the PlayStation store - head there!

  • I dont think its a majority from what i have seen, and claiming that pc and xbox is not having issues is very wrong. It is a bug that is affecting every platform. I play pc and this bug was causing me grief for a while before i reinstalled the game a while back.

  • Only issue I had on ps5 last 24 houres was easy fix delete save file on ps5 had had that issue since update game been runig fine sure issue isn't on your end mabey connection speed

  • @musicmee

    lol then you haven’t seen the other ps5 disconnect issue threads wanting refunds . I disconnect and link my account more than I’m actually able to play the game. It’s a great game when I can actually play but that’s a RARE occasion (pun intended)

  • @captgumby said in REFUND PS5 Players:

    @musicmee

    lol then you haven’t seen the other ps5 disconnect issue threads wanting refunds . I disconnect and link my account more than I’m actually able to play the game. It’s a great game when I can actually play but that’s a RARE occasion (pun intended)

    My guess is that musicmee has seen all of the ps5 related post my friend. Also, anecdotally I’ve run into ps5 players in game a LOT since the beginning of May., and the loot on their ships frequently indicates that they’ve been online for more than 2 minutes.

    But with that said, there have been a lot of connectivity issues going around recently it seems. As a PC Steam player I apparently don’t experience any of those issues, but some Xbox players I play with had some major, since resolved issues.

  • @captgumby aren’t you able to reconnect and still keep your loot? Any connective issues they have will be fixed. Stop acting like it’s easy to develop servers. PS5 SOT was an amazing idea. They’ll knock those kinks out eventually.

  • Sounds like you have internet issues or hardware problems.

    After they fixed the kiwibeard error, I haven't heard about any other issues, make sure you have a stable connection since this does sound like a you problem.

  • I just sailed a galleon with 3 ps5 players. And they don’t understand all the bugs others are getting. They never had them.

  • @captgumby said in REFUND PS5 Players:

    @musicmee

    lol then you haven’t seen the other ps5 disconnect issue threads wanting refunds . I disconnect and link my account more than I’m actually able to play the game. It’s a great game when I can actually play but that’s a RARE occasion (pun intended)

    Have you tried reaching out to support to see if there is a resolve to the issue you are having rn? Or tried reinstalling? Just because there are a few posts on it does not mean its common, nor does it mean that there is no fix to it at all, and if you have yet to reinstall or contact support before demanding refunds, you really should.

  • @itz-majman

    so then why am I not getting disconnected from other games I play on ps5 but only with this game?

    I have verizon fios probably the best service for internet connection. If it was a me problem then I wouldn’t have complained. But it only happens for this game.

  • Contact support for actual help. Here in the forums you’ll just have people saying you’re doing something wrong or it’s internet issues etc.

    Support are the legitimately only place that can help identify and solve your issue.

  • Fwiw, Drew Stevens acknowledged the increase in hazelnutbeard and longbeard errors, and said they're continuing to investigate them

  • @captgumby it got worse

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