Bug Reported: My beautiful red beard is now black!

  • StonedScallywag
    Ship Mate

    So at 11 pm on the 19 when it launched I created a pirate but wasn't able to get on that night like a lot of other people. So yesterday I signed on and played a bit and then realized I wasn't "feeling" my pirate. Might as well delete it early and not lose much progress was my thinking. So I took the time yesterday during the "Cinnamonbeard" down hours to really find a pirate that represented the StonedScallywag. Finally, find the perfect pirate in the IPG after some time. He had this awesome red and gray beard/hair. I loved it. Load in last night and start leveling my new pirate.

    This morning I spawn in completely naked and can't get a weapon. SO, I do the usual fix, I drown myself and now my pirate is not the same. Now it's a basic black beard and no tats.

    Awesome

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  • Mad Jack Ketch
    Lord
    Insider
    Boatswain
    Founder

    @stonedscallywag There is an option to delete you character and make a new one.

  • StonedScallywag
    Ship Mate

    @mad-jack-ketch
    Thanks

    Why should I have to do this AGAIN?
    It is an obvious glitch

  • Mad Jack Ketch
    Lord
    Insider
    Boatswain
    Founder

    @stonedscallywag It's just common sense bud. Besides, you can always write a ticket to support.

  • Sshteeve
    Captain
    Insider
    Boatswain

    Don't you lose your progress though if you do this?
    Imagine becoming pirate legend and this happens?!

  • Brimsker
    Master
    Insider

    It would make sense that a ticket would fix the issue. My wife ran into the same issue. She was tan skinned with amber hair, died, and came back white and with black hair. We haven't pursued the issue, she doesn't mind it too much but in a few days she might bother touching base.

  • StonedScallywag
    Ship Mate

    @sshteeve said in My beauitiful red beard is now black!:

    Don't you lose your progress though if you do this?
    Imagine becoming pirate legend and this happens?!

    You do lose progress. So not the best solution to say just reset your character.

    @brimsker said in My beauitiful red beard is now black!:

    It would make sense that a ticket would fix the issue. My wife ran into the same issue. She was tan skinned with amber hair, died, and came back white and with black hair. We haven't pursued the issue, she doesn't mind it too much but in a few days she might bother touching base.

    Sorry to hear about your wife's pirate.

    We will see, but unfortunately, the world doesn't always make sense. I did put in a ticket so we will see.

  • Mast3rOfSpl1ffs
    Founder

    Same here happened yesterday, while playing with my crew, we all have died and after the respawn everybody was naked and with the same basic character, changing skin colour, hair colour, and losing all scars and tattoos. I am so sad...

  • StonedScallywag
    Ship Mate

    Total boilerplate response and cant even comment back on my ticket just showed up late

    Ahoy there,

    Issue #1:
    Players are occasionally loading into the game with no >items/clothing/gold.

    Solution:
    The development team are working on fixing the services responsible for the issue above.
    Currently the only method of resolving this issue is to exit to the main menu and matchmake back into the game (taking into account busy servers during peak times). In extreme cases this may need to be done multiple times. However, the issue should only be one of delay, not of permanent loss

    Issue #2
    Players are noticing that no gold reward or reputation reward is given upon completing a quest.
    Solution:
    The gold and reputation rewards should merely be delayed. This is a known issue, the team at RARE are working on a fix. This may take some time however.
    Issue #3
    Players are occasionally not receiving achievements.
    Solution:
    The achievements should merely be delayed. This is a known issue, the team at RARE are working on a fix. This may take some time however.
    If you need further support please get back in touch.

    Regards,
    Sea of Thieves Customer Support

  • StonedScallywag
    Ship Mate

    @mast3rofspl1ffs said in Bug Reported: My beautiful red beard is now black!:

    Same here happened yesterday, while playing with my crew, we all have died and after the respawn everybody was naked and with the same basic character, changing skin colour, hair colour, and losing all scars and tattoos. I am so sad...

    It truly is sad. I went dizzy spinning the IPG until I found the perfect pirate. Now this

  • Mast3rOfSpl1ffs
    Founder

    @stonedscallywag I feel you.

  • StonedScallywag
    Ship Mate

    @schmudini said in Bug Reported: My beautiful red beard is now black!:

    I deleted my own topic on this. Hope that this will get fixed, resetting the character is out of option since u loose progress. I loved my pirate face!

    You didn't have to do that IMO I was just letting you know you weren't alone out there. It needs to be picked up on

  • HILLSWITCH
    Master
    Founder

    @mad-jack-ketch said in Bug Reported: My beautiful red beard is now black!:

    @stonedscallywag There is an option to delete you character and make a new one.

    It happened to a lot of players, create a ticket. Get in line, I hope they change our characters back to the previous state. I find it unacceptable. Took me quite some time to create a good pirate and now his 'character' and coolness is all gone... :(

  • LlamaPredator
    Captain
    Insider
    Founder

    @stonedscallywag Yah I was hoping to see something in the issue's they are working on or at least are aware of. One of the big premises of the game was create a pirate to represent you (the reason they say it is permanent).

    Can't really do that if they can change at any moment when you die. Either way I submitted a ticket and was told it had been submitted to the test team for investigation so crosses fingers.

  • StonedScallywag
    Ship Mate

    In my new ticket I just straight up asked should I just go ahead and reset my character because you don't know how to fix it.

    I don't have a problem doing that I do have a problem waiting around and ranking up just to have to do it again when they don't know. SO a quick response would serve @Rare-Employee's customer base best.

  • Drakferatu
    Captain
    Insider
    Founder

    Same thing happened to me and a friend. Both of our characters are now pale white without tattoos or scars, hair color reset to black, etc. I submitted a ticket but I don't really want to play until I get a word back on this. Pretty bummed out.

  • IslandRock
    Founder

    @stonedscallywag My char blonde hair is now black. Totaly ruined the looks.. I don't want to delete it either. I have to much progress. LET US PLEASE AT LEAST DYE OUR HAIR!

  • StonedScallywag
    Ship Mate

    @Drakferatu totally sucks man. Definalty keep me updated on the status of that ticket.

  • StonedScallywag
    Ship Mate

    @islandrock At least the hair, but it is much deeper then that. The character lost all tattoos and changed skin color plus I swear aged 50 years.

    Main reason I did the first deleted the first character on launch day was he just looked to old for me.

  • Drakferatu
    Captain
    Insider
    Founder

    Got a response from support on my ticket. Mixed feelings.

    "Ahoy there,

    Our Test team is aware of this issue and are working on a solution. We hope to resolve this in a future update.

    Thank you for your report!
    Kind regards,
    Sea of Thieves Customer Support"

  • StonedScallywag
    Ship Mate

    @drakferatu so they are aware but they don't know what why or how to fix it.

  • Vitaefinis
    Ship Mate

    happened to me too. i think a tattoo parlor and a hairdresser in-game could solve the issue :D

  • Dancingwolf91

    Yeah this happened to me and my friend too, I'm wondering if it's going to be covered in next weeks patch. I've opened a ticket but I just got told about the missing Items/clothes/gold bug and that it should be fixed next week, I really hope so because I don't want to start again and lose my progress.

  • Drakferatu
    Captain
    Insider
    Founder

    @dancingwolf91
    I wonder if our characters will be repaired then, because the two bugs definitely occurred at the same time for me.

  • ElectricKnights
    Legend
    Insider

    I posted in the other threads about this topic.
    This bug really deserves proper attention and some acknowledgment.
    I'm hopeful they can fix this for all of you.
    At least, I hope they say ASAP whether they can, or cannot, give you your looks back.
    And acknowledge whether they're planning, or if they'd be willing, to implement an ability to add these things as customization options post-character-creation.
    And maybe an estimate as to how far down the road that would be. That way, players affected by this bug can make an informed decision on what to do (delete or not).

  • Drakferatu
    Captain
    Insider
    Founder

    @pdt-mindstream
    This is all I want...I want to know if I should just wipe my character or not. I really hate how he looks now.

  • StonedScallywag
    Ship Mate

    and finally getting some movement on the issue

    Check out #4. They even addressed it in the video!

    https://www.seaofthieves.com/news/launch-status-update

  • StonedScallywag
    Ship Mate

    @schmudini They said the update prevents it from happening anymore. They havent said anything about a FIX but did suggest you contact support. So still waiting on solution but it's progress

  • StonedScallywag
    Ship Mate

    @drakferatu said in Bug Reported: My beautiful red beard is now black!:

    @pdt-mindstream
    This is all I want...I want to know if I should just wipe my character or not. I really hate how he looks now.

    Right there with ya.

  • ElectricKnights
    Legend
    Insider

    It's good that they're acknowledging it.
    Great, even, that they included it in their video talk about the patch and their top issues (it's their 4th issue in the list).

    They say they think it is a relatively small amount of you that suffered this bug (in the grand scheme, that seems correct). It sounds like they've fixed it so that it won't happen again, BUT it also sounds like it won't just fix itself.
    They say to contact them and they'll deal with each of you individually. I hope that means that they may be able to revert your character to what it was like before the change. OR that they'll somehow give you a way to keep your progress with a new IPG created character.
    I seriously hope that they may have the data of your original character though. And maybe they'll put the time and work into each individual with this problem and get it sorted out.

  • Drakferatu
    Captain
    Insider
    Founder

    @pdt-mindstream
    I'm interested to see how they handle our individual cases. So far I've gotten two responses from two different support members. After each reply I've asked if I should just delete my character and make a new one. No answer either time. I am slowly dying inside as each day passes. Bury me with my loot when I slip away.

  • StonedScallywag
    Ship Mate

    @Drakferatu I asked them several days ago too if I should just delete it but never got a reply so I am hoping there is some way back.. some how

  • ElectricKnights
    Legend
    Insider

    @Drakferatu @StonedScallywag Yeah, my hope for everyone with this issue is that now they may have a specific plan/approach for each of you. Where as, before, support didn't have anything they could do.
    I mean, it may not be what we hope, and it may just be a final answer for you... but, at least, an answer would be something more than before.

    I really hope they can retrieve the data on your characters' appearances and spin some magic that way.
    I'd try to make a concise message for support (maybe even a new ticket). Just say you are one of the customers affected by the bug that changed hair colour, skin tone, and removed tattoos and scars, and the developers said to contact support for a fix.
    Then, hopefully, they have a directive for how to handle such a ticket.

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