Possible bug - Character appearance (makeup/scars/tattoo) gone

  • VentilSC
    Rogue

    A couple of days ago, I noticed in the pre-game menu that my characters appearance looked very odd. The facial features such as makeup and scars was suddenly gone, and I thought that it might have to do with the rest of the server issues that was going on at the moment. Thought it would fix itself eventually.

    However, now four days later, the appearance still looks wack and I'm starting to suspect that my character now is stuck with this weird face, which is a shame given that I personally was quite pleased with the look I settled for. With no means to "re-roll" your pirate look, I'm pretty bummed :(

    I was unable to find any other topics on the forum or Reddit about this specific issue and was wondering if I'm the only one? Note that this is not related to the issue most of us has seen where cosmetics such as clothes and vanity items not showing up upon loading the game; all other stuff works as normal.

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  • StonedScallywag
    Ship Mate

    @VentilSC you are not alone! There are a few of us out there.

    I am finally glad someone has evidence!

    Don't delete your post as it needs more attention IMO but here are a couple other links for you to read up on. We have reported some bugs but getting generic responses back from support

    https://www.seaofthieves.com/forum/topic/39307/bug-reported-my-beautiful-red-beard-is-now-black

    https://www.seaofthieves.com/forum/topic/38807/my-characters-cosmetics-are-gone-tattoos-scars-hair-color-skin-color

  • Vitaefinis
    Ship Mate

    happened to me too. my tattoos are gone, and my hair turned black (which is fine).

  • Dancingwolf91

    happened to me and my friend, we were both really happy with our pirates but now we're not sure what to do. I'm hoping it'll be fixed with the missing item bug fix but I've not heard anything from Rare if's the same problem.

  • Graven Schism
    Marauder
    Insider

    Same here my reddish brown haired pirate with a stubble goatee and scar covered hands is replaced by a black haired clean shaven pretty boy.

    Before
    After

  • Roarshack69
    Master
    Founder

    Same issue, i think its weirdly related to dying in the game

  • ElectricKnights
    Legend
    Insider

    Arrgh, I'm posting in the other threads, but this really deserves proper attention and some acknowledgment.
    I'm hopeful they can fix this for all of you.
    At least acknowledge that they can, or cannot, give you your looks back.
    And acknowledge whether they're planning, or if they'd be willing, to implement an ability to add these things as customization options post-character-creation.
    And maybe an estimate as to how far down the road that would be. That way, players affected by this bug can make an informed decision on what to do (delete or not).

  • StonedScallywag
    Ship Mate

    @VentilSC Got an email stating my ticket was updated. I go to check and that ticket is gone from my list of tickets which is only 2, both about this one glitch. The first was the main one then the second, which asked for a response for the first one, got merged into the first one. The one that got merged is showing up but my main ticket is gone now.

    Luckily they put a link to the original ticket in the merge so I could get back to it.

    And finally actual reply!

  • StonedScallywag
    Ship Mate

    Check out #4!

    https://www.seaofthieves.com/news/launch-status-update

  • VentilSC
    Rogue

    @stonedscallywag Amazing! Thanks for the update. Watching the Official Sea of Thieves Developer Update video and they're addressing the issue there as well. I'll do as they suggest and post a support ticket for my issue and see what it leads to!

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