Game crash and Audio bug

  • Afirher
    Captain
    Insider
    Founder

    Ahoy mighty folks !

    As I was doing a Dark Relics journey, I encountered two bugs, One can be easily resolved but the other is quite frustrating.

    • The first one is the audio bug : As I was on Snake Island killing skeleton captains, I jumped into water to retrieve the skulls and the game became really, really loud, like their was an airplane near me ready for takeoff.
      The only way I found to solve this bug is by going into the settings, lowering down the main volume and putting it at 100 again.

    • The second one is a random crash : I was finishing the Dark Relic journey and was on the way to sell my loot (I had a Ritual skull, a Mutinous Effigy and a Devil's share), when I was passing by Stephen Spoil's on my way to Plunder's post, the game crashed and I could only close the game, losing the journey and my loots with it.

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  • Cuze92
    Castaway

    @afirher I have that Crashing Problem all the time...once you Reach Chapter 3 or the last it crashes randomly.

    doesnt even shows a error or something just screen freezes and you have to close the game losing everything.

    i think im not going to play the new event :/

  • Waldemard2758
    Captain
    Founder

    @afirher

    Hey I can confirm the exact same things, got the audio bug twice and also my friend on a smilar context "jumping into water" then it disappeared randomly after a while.

    As for the crashes, my friend got at least 4 crashes on a 4 hours session and I had one nearly at the exact same moment as he on the plenty of gold while I was send on the ghost ship after being drown, which obviously ended our session as none of us was able to reach back our ship ...

    All of these appeared after the last patch as we had no problems the days before the release.

  • Afirher
    Captain
    Insider
    Founder

    I had a crash today once again...
    I was at Chapter 3, died to captains and the game crashed when loading the Ferry of the Damned...
    It's so frustrating I think I'm not going to play the new event anymore.

  • mentimjojo
    Legend
    Insider

    This forum is NOT for bug reports. Please report bugs using the support system, link down below.

    https://support.seaofthieves.com/hc/en-gb/requests/new

  • SDMittensYT
    Seafarer
    Insider

    Ive had that bug a few times tonight seems to happen when you go under water you can fix it by going under the water again, thats how I fixed it anyway but its annoying.

  • thund3rr
    Seafarer
    Insider

    Same thing here. I've had 3 crashes since the last update.

    They happened while doing the new missions, but also when i wasn't on one.

    Sucks to lose all your progress/loot.

  • Waldemard2758
    Captain
    Founder

    @mentimjojo the whole point of the forum is to share an experience about things related to the game and in some cases being able to state if a problem comes from the user side because of its own hardware or if the game is directly increminated in the matter. Because of these kind of shared experiences, you can have a better explanation of what is the main cause of the problem and it helps with not overcharging the support with useless tickets and also gives you the ability to be more precise with the feedback for the support.

  • Cuze92
    Castaway

    @mentimjojo And? should i write a Ticket without any helpful information before asking here?

    Sorry but thats not the way i see a Forum working.

  • AlaskaGrown49
    Commander
    Insider

    This happened to me yesterday as well. I am on Xbox One X. Was on the final island of my Dark Relics voyage and game froze with repeating sound, then it auto quit out to Home. Lost all my progress and loot; I was solo so I could not rejoin a session.

    That being said, I did two Dark Relic voyages on a Galleon last night and one solo this morning with no problems.

  • mentimjojo
    Legend
    Insider

    @waldemard09 said in Game crash and Audio bug:

    @mentimjojo the whole point of the forum is to share an experience about things related to the game and in some cases being able to state if a problem comes from the user side because of its own hardware or if the game is directly increminated in the matter. Because of these kind of shared experiences, you can have a better explanation of what is the main cause of the problem and it helps with not overcharging the support with useless tickets and also gives you the ability to be more precise with the feedback for the support.

    @cuze92 said in Game crash and Audio bug:

    @mentimjojo And? should i write a Ticket without any helpful information before asking here?

    Sorry but thats not the way i see a Forum working.

    I get that. But without tickets Rare won't know what bugs are in the game currently. They don't read forums for bug reports most of the time. So if people don't report bugs threw a ticket, the bug may be longer in the game.

  • GrindTony45
    Marauder
    Insider

    @mentimjojo Mabe, but its feedback from players and other players can come in to see if its global problem or its problem on their side.

    And what i seen its global and i didnt heard a single word about it from devs. They could notice that something is going on already

  • mentimjojo
    Legend
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    @grindtony45 said in Game crash and Audio bug:

    @mentimjojo Mabe, but its feedback from players and other players can come in to see if its global problem or its problem on their side.

    And what i seen its global and i didnt heard a single word about it from devs. They could notice that something is going on already

    How should they notice if nobody creates a bug report ticket? They are working on code, new updates, reading tickets etc. The forums is mostly for the community and its managed by some mods, but I dont know how much the mods or devs read forums.

    Eitherway, just create a bug report now you know its a global bug.

  • GrindTony45
    Marauder
    Insider

    @mentimjojo I created ticket, happy ? Still its required to inform other players if theres some problem, and there is one atm

  • Cuze92
    Castaway

    @mentimjojo well i did write a ticket.....they said reinstall or do router stuff ( what i did not because my router is open etc)

    Reinstall worked for one day....so the crashes are not that small if you look into redit.

    and making a point about it in the Forum is not a problem....Devs should take a look into them too.

  • mentimjojo
    Legend
    Insider

    @cuze92 said in Game crash and Audio bug:

    @mentimjojo well i did write a ticket.....they said reinstall or do router stuff ( what i did not because my router is open etc)

    Reinstall worked for one day....so the crashes are not that small if you look into redit.

    and making a point about it in the Forum is not a problem....Devs should take a look into them too.

    The crashes has been fixed today in a patch. The audio bug not yet. And it's fine to place it onto the forums, but devs don't read forums that much.

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