SOLVED DRIVER PROBLEM !

  • Narko7icks
    Marauder

    Good morning,

    I'm so tired but very very tired of this game !

    everytime i play i get one disconnection that told me : Video driver was crashed ! Update your drivers !

    All my driver is update all my computer systeme i don't have any problem but still this disconnection and who say disconnection say LOST ALL THE GAME ! So all my chest my quest lost for this problem !

    Ive see a another post with lot of people get the same problem but Rare & SoT Don't take care about thats !

    So find a solution because i'm very angry to be disconnect and lost all my stuff everytime for this PROBLEM thats don't come to my computer because all is update and clear !

    Thanks !

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  • Clumsy George
    Champion
    Insider
    Founder

    @narko7icks
    Hello Sir, this must be indeed frustrating but have you tried to make a support ticket in wich you fully describe every technical aspect of yer PC? Sometimes the solution can be lying in such a small detail ...Give it a try , mate , today you have nothing but maybe you can be sailing by Monday...

  • Narko7icks
    Marauder

    @clumsy-george Yes i was doing allready, answer of Rare : Use PC Reparaing for check your computer -.-'

    Whats is this answer really....

    They want i use one program who i need to pay fo fix some problem of my computer thats dont exist ?

  • KattTruewalker
    Vanguard
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    Founder
    Deckhand

    @narko7icks

    If you post your specs here, perhaps someone in the community might be able to offer some help.

    If the Support ticket suggestion did not resolve your problem, then submit another one stating that there is still an issue.

  • Clumsy George
    Champion
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    Founder

    @narko7icks
    Wait Mr, i don't either know what that means since i play Xbox but maybe this man can explain...Mr Musicmee, can you help and bring clarity what Rare's message really means, @Musicmee , please?

  • Musicmee
    Vanguard
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    Deckhand

    @clumsy-george

    Given a bit more info the community may be able to solve the issue, I wouldn't have thought Rare would have asked to use any software that wasn't free or built into Windows (but that's something to bring up with support).

    One thing I would try to do is reset the Sea of Thieves game app data (don't worry you won't lose anything or any progress) if you haven't done so already following the guide below.

    Chris Hoffman  /  Aug 9, 2016  /  Windows

    How to Reset an App's Data on Windows 10

    How to Reset an App's Data on Windows 10

    With Windows 10's Anniversary Update, you can now reset an app's data without actually uninstalling and reinstalling the app.

  • Narko7icks
    Marauder

    @katttruewalker This is my configuration of my computer :

    Système d'exploitation

    Windows 10 ‎(X64)‎ 1803
    Date d'installation: 21/11/2018

    Processeur

    Intel Core i5 4200M Cadencé à 2.50 GHz
    Fréquence mesurée (core0): 3 GHz
    Nombre de coeurs: 2 physique(s), 3 logique(s)
    Socket: Socket 947 rPGA
    Température CPU (core 0): 52 °C

    Carte mère

    Micro-Star International Co., Ltd. MS-16F4 REV:0.C
    Numéro de série (carte mère): BSS-0123456789
    SKU Number: To be filled by O.E.M.
    Version du bios: E16F4IMS.50K
    Date: 24/10/2013

    Chipset

    Pont nord : Intel Haswell
    Identifiant de révision: 06
    Pont sud : Intel HM87
    Identifiant de révision: C2

    Mémoire

    12 Go de mémoire totale de type DDR3 à 798.14 MHz
    Timings mémoire: 11.0 clocks-11 clocks-11 clocks-28 clocks-1 TT
    Barrette Hyundai Electronics de 4 Go
    Fréquence maximale: 800 MHz
    Bande passante: PC3-12800
    Barrette Crucial Technology de 8 Go
    Fréquence maximale: 800 MHz
    Bande passante: PC3-12800

    Carte Graphique

    NVIDIA GeForce GTX 770M
    Version DirectX installée: 11.0
    Intel(R) HD Graphics 4600
    Version DirectX installée: 11.0

    Disque dur

    Disque dur ST1000LM048-2E7172 de 931.51 Go SATA III
    Firmware: SDM1
    Version du SATA: SATA Rev 2.6
    Numéro de série: WDEL64V8
    Température HDD: 29 °C
    Temps de fonctionnement: 1003 heures
    SSD Crucial_CT275MX300SSD1 de 256.17 Go SATA III
    Firmware: M0CR060
    Version du SATA: SATA Rev 2.6
    Numéro de série: 1742194FCE5D
    Température HDD: 29 °C
    Temps de fonctionnement: 93 heures

    Lecteurs optiques

    HL-DT-ST DVDRAM GT90N
    Type: DVD-R/DL sequential recording Recorder
    Version du firmware: 1.01
    Date du firmware: 25/06/2013 12:37

    Réseau

    Qualcomm Atheros Killer E220x Gigabit Ethernet Controller
    Type d'adaptateur: ethernet
    Microsoft Wi-Fi Direct Virtual Adapter
    Type d'adaptateur: IEEE 802.11 wireless
    Microsoft Wi-Fi Direct Virtual Adapter #2
    Type d'adaptateur: IEEE 802.11 wireless
    Qualcomm Atheros AR9462 Wireless Network Adapter
    Type d'adaptateur: IEEE 802.11 wireless
    Bluetooth Device (Personal Area Network)
    Type d'adaptateur: ethernet
    Software Loopback Interface 1
    Type d'adaptateur: Loopback

    Cartes multimedia

    Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller

    Clavier

    Pixart Imaging, Inc. Gaming Mouse
    Clavier PS/2 PC/AT étendu (101/102 touches)

    Souris

    Synaptics PS/2 Port TouchPad
    Pixart Imaging, Inc. Gaming Mouse

    Ecran(s)

    Moniteur Plug-and-Play générique
    Fabricant: SAMSUNG
    Resolution maximum: 1920 x 1080
    Taille de l'écran: 15.3" (34 cm x 19 cm)
    Date de fabrication: 31/12/2010
    Ratio d'aspect: 16:9
    Type d'entrée vidéo: Digital Signal

    Périphérique USB

    Pixart Imaging, Inc. Gaming Mouse
    Version USB supportée: 2.0
    Version USB supportée: 1.10
    Qualcomm Atheros Communications AR3012 Bluetooth 4.0
    Version USB supportée: 1.10

  • Musicmee
    Vanguard
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    Founder
    Deckhand

    @narko7icks Ahoy there matey!

    What level of graphics detail are you using in game? Your current specs suggest you should be using a medium setting to get the best out of your hardware.

  • Narko7icks
    Marauder

    @musicmee In game i use the more low graphic always, i turn to 57 FPS for 210 Ping, thats why i didn't understand why i get a video driver crash

  • entspeak
    Captain
    Insider

    @narko7icks Have you made sure the game is using the GTX card and not the integrated card?

    I don’t know the nature of your errors, but I had to underclock my GT750m or it would overheat and crash. You have a slightly better card than me, but still old. You might try underclocking it. I did -100 MHz core clock and -500mhz memory clock. When I didn’t do this, the game would play for 10-20 mins and then crash.

    Once I got that figured out, I was able to play 720p with most things set to Rare w/ shadows and lighting set to Common. I would get between 40-50fps.

  • Narko7icks
    Marauder

    @bran-the-ent

    Yes i still use the GTX for all the game always. Normally i didn't need to underclock my GTX770 M but i will try what you say and give you feedback !

  • entspeak
    Captain
    Insider

    @narko7icks I just wanted to make sure you had that set for SoT. Some folks forget to set the correct GPU in the nVidia 3d control panel and wonder why their game doesn’t work well. Lol.

    I also set the GPU to prioritize temp at 75 degrees.

  • Narko7icks
    Marauder

    @bran-the-ent Hi bran, i was Overclock like you told but steel have the deconnection for video driver crashed.

    Not Always maybe every 10 minutes or every 5 Hours thats depends....

  • entspeak
    Captain
    Insider

    @narko7icks Hmmm... if you go into the system logs in Event Viewer, what is the exact error message given?

  • Narko7icks
    Marauder

    I think ive find where come the problem !

    At each crash, i was checked ive this error coming : spellchecker error (eventID 33)

    Ive solved this one and for now i don't get any more crash.

  • PersonalC0ffee
    Captain
    Insider
    Boatswain

    Holy heck, is that CPU 52C at system idle? I can't imagine what it is at load.

  • StuSmith96
    Castaway

    Im having a similar issue and cant seem to work it out.

    Every time when loading into Adventure or arena it would crash and sometimes have a error message saying “video card crashed and was reset...”.

    Ive tried reinstalling, updating to latest Nvidia drivers, deleting temp files, clean install of drivers etc.

    Still cant load in to actually play the game! Very frustrating as Ive just bought it!

    My rig:

    • Geforce GT710
    • Driver 431.60
    • Intel i5-2400 3.10GHz
    • 16GB RAM
  • RealStyli
    Vanguard
    Insider

    @stusmith96 said in SOLVED DRIVER PROBLEM !:

    Im having a similar issue and cant seem to work it out.

    Every time when loading into Adventure or arena it would crash and sometimes have a error message saying “video card crashed and was reset...”.

    Ive tried reinstalling, updating to latest Nvidia drivers, deleting temp files, clean install of drivers etc.

    Still cant load in to actually play the game! Very frustrating as Ive just bought it!

    My rig:

    • Geforce GT710
    • Driver 431.60
    • Intel i5-2400 3.10GHz
    • 16GB RAM

    Not sure if it will solve it but worth a shot: try turning off Windows "fast start"... Info on how to do it here

    It's something that caused me grief when I was upgrading my GPU recently

  • Crimsonraziel
    Master
    Insider

    @stusmith96 Please open a new thread. This one was buried 8 month ago and you raised it from the dead today. Don't be a thread necromancer. @Deckhands

    You are more likely to find help if the thread title doesn't say it's already solved.

  • Legendary Liz
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @stusmith96 @Crimsonraziel is correct. You might want to start a new thread seeking help, rather that resurrect anything over 1 month old as it is deemed a necro. :)
    Gonna lock this one down.
    Cheers!

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