Error code: (0xc0000005) after last update. PC version.

  • AndrewAI2022
    Rogue

    Loading screen crashes with Error code: (0xc0000005)

    On PC (xbox gamepass)

    updated Nvidea GTX 1051 Ti graphics drivers (no change)
updated windows (no change)
deleted cache (no change)
tried to force Dx11, instead of 12. Couldn't find " GameUserSettings.ini " anywhere in the tree architecture of my pc version.
logged in and out of xbox server (no change)
conducted verify & repair in Xbox game pass (no change)
conducted app repair in Windows apps / advanced options. (no change)

    I suspect there is a dll mismatch in the version which has been overlooked by the developers on PC version.

    I'm really annoyed by this and hope its patched soon.

    I'm out of leads to fix this.

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  • D3ADST1CK
    Vanguard
    Insider
    Founder

    @andrewai2022 said in Error code: (0xc0000005) after last update. PC version.:

    tried to force Dx11, instead of 12. Couldn't find " GameUserSettings.ini " anywhere in the tree architecture of my pc version.

    It's in C:\Users\[Your User Name]\AppData\Local\Athena\Saved\Config

    If you are using Steam, there will be a folder called WindowsClient. If you're using Microsoft Store, it'll be called WinGDK.

    Inside those folders are a bunch of *.ini files, including GameUserSettings.ini

  • AndrewAI2022
    Rogue

    It appears the latest update deleted my Athena folder completely.

  • D3ADST1CK
    Vanguard
    Insider
    Founder

    @andrewai2022 You could try to manually recreate the folder using this information:

    https://www.seaofthieves.com/community/forums/topic/166509/sot-crash-at-splash-screen-with-error-code-0xc/3

    From this reddit thread it sounds like the 1050 series might only have partial support for DirectX 12, which would explain why the game is crashing for you as it's probably trying to use a feature that isn't supported by your card and they aren't checking for that beforehand. For some reason they kept the default as Dx12 and not DX11, which is causing issues for some players.

    If you're playing through Steam, you could try to start the game with the "-dx11" launch parameter:

    https://www.reddit.com/r/Seaofthieves/comments/1aun9ni/if_youre_unable_to_launch_in_steam_add_dx11_into/

    If you're on windows store, you might be able to do this by creating a shortcut and adding the param there: https://www.digitalcitizen.life/shortcut-arguments-parameters-windows/

    You can create a shortcut through the XBox app but it disables the target/start fields, so you'd probably have to create your own file path based shortcut.

  • Golden8175
    Castaway

    @d3adst1ck how do I add the parameter using windows store? with the site you sent I couldn't find the solution since.

  • Musicmee
    Vanguard
    Insider
    Moderator
    Founder
    Deckhand

    @golden8175 Ahoy matey!

    You can find more help here: https://support.seaofthieves.com/articles/17131268845970-PC-How-to-change-the-version-of-Direct3D-following-the-February-update

    But in short the file is over here...

    %LOCALAPPDATA%\Athena\Saved\Config\WinGDK\GameUserSettings.ini
    C:\Users\USERNAME\AppData\Local\Athena\Saved\Config\WinGDK\GameUserSettings.ini

  • Golden8175
    Castaway

    @musicmee thanks for the reply but I had already carried out this procedure, but without any result... now I was trying to create a launch parameter (-dx11) but I can't. are there solutions?

  • Golden8175
    Castaway

    If I can't solve the problem on my own, will there be a repair patch?

  • D3ADST1CK
    Vanguard
    Insider
    Founder

    @golden8175 Had to dig around to work out how to launch MS Store apps from command line, but I believe this should do it:

    1. Open Command Line prompt (WIN+R, type 'cmd', press enter).
    2. In the command line, type: start shell:appsFolder\Microsoft.SeaofThieves_8wekyb3d8bbwe!AppAthenaShipping -dx11
    3. Hit enter, game should launch (hopefully)

    I'm not sure if the windows store version is accepting the command line parameters as the game always said it was on 12 when I start it unless I pre-edit my GameUserSettings.ini file to use 11. I tried both d3d11 and dx11 as parameters and neither seemed to change the DirectX version back to 11.

    I had the same behaviour on Steam using the parameters though (starting in 12), so it's possible that it might work if you don't already have a GameUserSettings.ini file.

    EDIT: renamed my WindowsClient folder and restarted Steam version with -dx11 and -d3d11 params and it still starts in Dx12, so I think maybe the game will bump you up to 12 if it detects that your card can handle it which might be a problem for cards with only partial support.

  • Golden8175
    Castaway

    @d3adst1ck unfortunately it still doesn't work, I've given up now, the only thing left for me to do is wait for a patch with the hope that it will arrive... thanks anyway for the help!

  • AndrewAI2022
    Rogue

    @golden8175 I have also tried all these suggestions.

    I hope the figure out how to fix the Xbox gamepass version for PC.

  • Khayer8673
    Castaway

    Ahoy, sailors!
    I know this is an old post, but if you’re here because Sea of Thieves keeps crashing, especially with error code 0xc0000005 (as shown in the Windows Event Viewer), you’ve come to the right place. I’ve been battling this issue myself, and here’s how I managed to fix it. Keep in mind, this guide is specifically for the Steam version of the game.

    Symptoms:

    • The game was randomly crashing with no error messages.

    • Crashes occurred at various moments: during loading screens, while exploring, or even when idle.

    • Windows Event Viewer logs showed an error with SotGame.exe and the code 0xc0000005.

    Steps I Took to Resolve the Issue:

    1. Uninstalling the Game and Removing All Residual Files

    • I uninstalled the game through Steam.
      • Checked for leftover files in:
        • Installation directory: Deleted the folder at D:\Steam\steamapps\common\Sea of Thieves.
        • User data: Looked in C:\Program Files (x86)\Steam\userdata\[YourSteamID]\1172620. This contained screenshots, videos, and some .json files.
      • Cleared Steam’s download cache: Settings → Downloads → Clear Download Cache.

    2. Checking Audio Devices

    • Opened the Device Manager to review my audio devices and ensure none were causing conflicts:
      • Disabled unnecessary devices like Steam Streaming Speakers, Steam Streaming Microphone, and NVIDIA Virtual Audio Device.
    • If you have Realtek HD Audio Manager installed, uninstall it – it’s known to cause issues with Sea of Thieves. In my case, it wasn’t present.

    3. Updating Windows and Drivers

    • Made sure my Windows system was fully updated.
    • Reinstalled GPU drivers using a clean installation via NVIDIA GeForce Experience.

    4. Forcing DirectX 11

    If crashes persist, you can force the game to use DirectX 11:

    • Go to the game’s installation folder and locate the configuration file (e.g., GameUserSettings.ini).
    • Edit the file and change this line:
      dxlevel=dx12
      to:
      dxlevel=dx11

    5. Reinstalling the Game and Testing

    After completing all the steps, I reinstalled the game via Steam.
    Once installed, I verified the game files to ensure integrity:

    • Steam → Library → Right-click on the game → Properties → Local Files → Verify integrity of game files.

    Results:

    After all these steps, the game is now running flawlessly! I’ve played for hours without a single crash.
    I hope this guide helps anyone struggling with similar issues.
    Good luck, and see you on the seas! 🏴‍☠️

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